Customer Success Manager

募集要項

仕事内容

客先へ伺い、現場で同社SWの導入・運用・保守を協業コンサルティングファームのコンサルタントと共に行います。
バリバリ新規開拓していくスタイルではなく、丁寧な対応で顧客満足を追求します。
What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow，using Robotic Process Automation・
We have a grand vision of liberating the human workforce from tedious，repetitive tasks.If you like to think ahead，like we do，then we must talk.
Our Customer Success team advises and guides a wide variety of customers，ensuring they launch us successfully，adopt it widely and are continually driving business value from us.
CSMs are entrusted with some of our largest and most strategic customers，working with stakeholders across all parts of the business and at all levels (including the C-suite)，to drive increased adoption of us and to improve the overall quality and maturity of its use.
A major area of responsibility for CSM’s is helping customers structure and manage company wide our deployments，coaching the customer’s project team on our deployment methodology，and helping them to develop an appropriate change management strategy that maximizes adoption，self sufficiency and business value.
Working closely with our Account Executives and Solutions Engineers，
Part coach，project manager，business consultant and product expert，our Customer Success Managers are continually focused on helping some our largest customers improve their team communication and to be successful with us.
Scope of Activities
Empathize with every aspect of the customer experience，putting customers’needs first.
Maintain high levels of customer engagement (including on site meetings)with a focus on customer satisfaction and loyalty.
Conduct workshops，trainings，business reviews and proactively suggest solutions to common customer challenges.
Continually identify and develop new uses for us that drive adoption and that align to customers’business needs and strategic goals.
Proactively spot and correct any issues that could affect customer satisfaction or retention
Coach customers to be product experts and train their teams on our best practices so they become increasingly self sufficient.
Mentor and provide guidance to newer CSMs and partner with our Account Executives to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Develop Customer Success assets and methods，and work with product marketing to create new or refine existing onboarding materials.
Help drive customer references and case studies

経験・資格

※求人情報の応募要件全てに該当しなくても、企業様に対して内々に打診したり相談することが可能な場合もございます。一つでも当てはまる方は前向きにご検討下さい。

●コンサルティングファーム出身者で金融・商社・メーカー・流通・ITのいずれかのインダストリーに精通している方
●経験と風格から顧客に安心感を与えられる方
●Job Profile Requirements
・Bachelor’s degree in engineering or computer science with over 8 years of work experience
・Relevant work experience in a customer-facing customer success，account management or strategic consulting organization.SaaS experience a benefit.
・Solid technical background with hands on experience in digital technologies
・Experience in technical support，project management，technical sales and consultancy
・Familiarity with software and front-end development
・Excellent verbal and written communication skills
・Strong analytical and problem-solving skills
・Self-motivated，proactive team player with innovative ideas to inspire customer loyalty and adoption.
・Strong communication and interpersonal skills.Proven experience building strong internal and external relationships.
・Proven track record in a highly-professional customer service in a dynamic，start-up environment.
・Diplomacy，tact，and poise under pressure when working through customer issues.
●Benefits
・We are offering a competitive salary，a Stock Options Plan and the unique opportunity of working with us to develop state-of-the-art robotics technology are just a few of the pluses.

※更なる詳細事項はカウンセリング（面談）時にお伝えします。

推奨年齢

• 20代
• 30代
• 40代
• 50代以上

勤務地

東京都千代田区

年収

1600万円～2300万円
※応相談

Recruiting No.

01008071000002

企業情報

社名

外資系ソフトウェアベンダー

事業内容

RPAベンダー

ひとことコメント

ロボティックプロセスオートメーション(RPA)ソフトウェアを世界中でリードするグローバル企業。企業のホワイトカラー業務の自動化をサポートしている。
2017年2月より、日本でのRPAベンダーの先駆け的存在としてビジネスを開始。既に大手金融機関や大手広告会社、メーカーなどに対してサービスの提供を開始しており、欧米に続き日本でも市場の拡大を目指している。
【同社プレスリリース】
https://www.uipath.com/news/uipath-named-rpa-leader-and-star-performer-second-year-in-a-row