IT オペレーション＆インフラストラクチャ・スペシャリスト／Operations &Infrastructure Specialist

募集要項

仕事内容

●This position has the responsibility to solve technical requirements and issues with Level3 support from corporate IT.In addition，it is required to be involved the local/global IT project as the project member or lead for the speciality area.In order to achieve this responsibility，this position needs to
-Analyse，Design，implement the system or enhancements.
-Create and maintain all required technical documentation per IT methodology and processes.
-Demonstrate technical leadership by staying current on new technologies
-Be accountable for technical issue resolution including diagnosis of problem，recommendations for workarounds，and defect correction.
-Maintain collaborative working relationship with IT business partners，IT services (data center，servers，networking，security)and software vendors.
-Support initiative /project with Business Partners and other IT team in US /Japan with expected timing.
-Develop strong and trusting relationships with business，IT partners and US counterpart at many levels of the organization.
-Develop/enhance existing SLA (Service Level Agreement)and Score Card to keep improving the service level.
-Develop and manage trouble log with analysis proactively and periodically，includes identifying any issues and addressing them in a timely manner，to ensure minimized system down time and/or business interruption.
-Manage to process business partner’s request in timely manner.
-Provide regular status updates to Supervisor，both oral and written.
-Build up strong relationship with In-country and U.S Support team.

経験・資格

※求人情報の応募要件全てに該当しなくても、企業様に対して内々に打診したり相談することが可能な場合もございます。一つでも当てはまる方は前向きにご検討下さい。

【Required】
-Ability to negotiate with business to build consensus and achieve customer objectives
-Experience global project which required communicate with telephone/mail in English as a member or lead
-Experience working in a matrix environment and delivering projects and services via a combination of internal，contract，and outsourced resources.
-Experience as member/lead of Infra support or engineer (ex.data/voice network，data center，windows system，VM，security，server )
-Microsoft Office Suite (Word，Excel，Access，Visio，Microsoft Project)skills.
-More than 1，Major Certification holder (ex.MS，Cisco，Amazon，VM，EMC )
-Excellent problem solving and analytical skills
-Excellent interpersonal communication skills including oral，written，listening both in Japanese and English (TOEIC 750 or equivalent)
-Strong team player
-Strong communication skills，both verbal and written in Japanese and in English (TOEIC 800 or equivalent).
【Preferred】
-Proactive working style and flexible thinking for system support.
-Knowledge of various information technologies and methodologies.
-Graduate degree in Computer related field or equivalent relevant experience.
-Experience in life science industry

※更なる詳細事項はカウンセリング（面談）時にお伝えします。

勤務地

東京都

Recruiting No.

02000110000328

企業情報

社名

外資系ヘルスケアメーカー

事業内容

医療機器・医療用具の臨床開発、薬事申請、製造、輸入・販売