仕事内容Your responsibilities include, but not limited to:
・To ensure the full implementation of the Customer Services strategy across the business.
・To ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
・To ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
・To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
・To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
・To represent the Customer Services function as an active member of the Senior Management Team.
・To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
・Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
・Participate and contribute to relevant management meetings.
・Promote effective communication throughout all levels of the Customer Services function.
・Implement the product refurbishment, repairing, including the repair quotation where applicable.
・Confirm failure reported by the customer and define if failure analysis is required..
・Inspect quality of products through final inspection for specified products.
・Assure the safety of working environment in the area and procedure.
・Improve CS factor through delivery management, quick action and flexible approach.
・Technical support to the customer including first step complaint handling.
・Product training for customers and internal the company employees.
・Manage visiting of customers in case of demand for on-site service.
経験・資格【Minimum Qualification】
・Technical degree
【Preferred Qualification】
・Master's degree, MBA or equivalent experience
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東証プライム上場 医療ビッグデータプラットフォーム企業 健康保険組合向け法人営業職
東証プライム上場 世界20か国以上に展開する大手資源開発会社 国内エネルギー事業本部 需給管理ユニット 原料調達（LNG、液化石油ガス等）担当
人々の生活や命を支えるため、「食料・水・環境」分野で地域に根ざした事業にチャレンジする
子どもたちに愛され続け、進化するおもちゃたちが、日本から世界へ、新しい夢と感動を広げています。
世界の食料生産とエネルギー変換の分野で、ディーゼルエンジンの用途を広げています。
エネルギー、インフラ、ストレージ。3つの注力事業において、新しい人材が 「新生東芝」 を動かし始めています。
世界で競い合う次世代カーのプロジェクトに参加、日本発のグローバルブランドの価値を高める。
高精度なものづくりを提案する工作機械で、常に世界の生産現場をリードしています。
